Contact(existing user)

We’re here to help: our 'Existing AgentRez User' contact form on the right will send your enquiry directly to the right person at EAN. If you are contacting us about a live booking which requires urgent attention, we recommend you call our customer care team on the numbers listed in the Customer Support section of the FAQ.

Before you submit any other query we recommend taking a look at our FAQ section where you may find an answer to your question.

If you have not yet joined us and want to know more, please complete the form on the left.

If you are an AgentRez user please use only the form on the right for existing users.

If you need to find out your CID after migrating your account because you did not receive the details by email, email us and provide your IATA number, company name, address, username and telephone number.

Click here to email us with these details

Thinking about joining If you have questions about joining the program please complete the form below.

Name:

Location:

Comments:

Existing AgentRez UserPlease click here only if you know your client ID (CID).

Client ID Number:

First Name:

Last Name:

Area Code:

Telephone Number:

Location:

If you are having technical difficulties or have a query about using the system, please specify the URL of the page you refer to, the time you tried to access the page and the error you received. If possible, email us a screen shot of that page.
Click here to email us the attachment and please ensure that your client ID appears in the subject line.

Comments:

If you are contacting us about a missing commission report, please click here to email a copy of your report or a screen shot.
If you are contacting us about an idividual booking, please give the booking itinerary number and provide further details in the comment box.

Itinerary Number

Comments:

For booking amendments and cancellations, please see our FAQ section before contacting us.
If amendments cannot be made online please speak to our customer support team.
For non-urgent cases, if you are contacting us about multiple bookings, enter additional booking itinerary numbers in the box.

Itinerary Number

Comments:

Please select the type of online solution you are interested in and give additional details of your requirements to help us provide you with the most suitable e-commerce service.

Website URL:

Travel Products?

Comments:

To redeem Agent Rewards (formerly called Benny Bucks) tell us the itinerary number of the booking to which you wish to apply your available reward points.
The number of points you specify will be redeemed against this booking provided you have sufficient balance in your account.
Click here for more information about the program.

Agent Login