Agent Center Home Page
What is the purpose of the alerts displayed after login?
As a new user, the alerts will notify you of additional steps you need to complete before you can start to receive commission payments. These include verifying your tax status (a US tax obligation) and selecting how you wish to be paid your commission. Important changes or updates to the site will be shown in this area.
How do I change my account details?
To change your details, click on the 'Account' tab.
Changing Username and Password
Click on 'Change Password' to change both the username and the password. To change the username only, enter the existing password again in the form fields 'new password'.
Changing email address, telephone number or postal address
If you need to change your email address or other contact information, select 'Change Account Information', enter the new details and click 'Apply'.
Changing travel agency affiliation type or membership number
To combat fraud, these fields cannot be changed online. Please use the contact form after logging on to AgentRez to request a change to this information, and the reason why you are changing.
Where do I update my bank account information?
In order to receive your commissions by electronic funds transfer (EFT) you will need to provide your bank account information. To do so, select 'Account' from the navigation bar, and click on 'Change payment information'. Follow the on-screen instructions to enter your bank account details.
If I change my bank account, will I receive commission into the new account immediately?
Any changes to bank account information in AgentRez may take up to 60 days to be applied. Existing commission will be paid according to the previous payment form for up to 2 commission payment cycles which take place on the 15th of the month.
What is the tax form used for?
As a US company, we are required by law to hold relevant information about our clients which may be passed to the American tax authorities (for US registered or US based companies only). If you are a US based entity, the correct tx form to complete is W-9. Non-US companies need only complete a simple waiver form (W-8 substitute) that states they are not liable to pay tax in the United States. The form needs to be updated on an annual basis, and we will remind you to re-confirm your details on the anniversary of your registration with us. If you change address to or from the US, you will need to also update the tax form.
Can I add additional users to my account?
Yes, AgentRez allows a master account (Parent ID) to create sub-users (Child ID) which can login and make reservations using their own username and password. This provides a scaleable solution to large offices or multiple store locations. To begin, select the 'Account' tab, click on 'Create Child ID' and follow the instructions on screen. Each child ID will receive their account login details by email and can begin making bookings right away. You will be able to run reports that show you the total bookings, gross value and commissions for each user.
What is a Parent account?
The first account you register receives the authority of a master account which we call a Parent. As a Parent, you have the ability to create additional user accounts and manage them within your Agent Center. You can disable specific account when required. A Parent account can view bookings by all Child accounts and run commission reports that include them.
What is a Child account?
Accounts created within the Parent account's Agent Center are called Child accounts. Each Child account has a client ID (CID), username and password. A Child account can view only their own bookings.
A Child account cannot run reports of all bookings in the master account, cannot change payment details or update tax information. Only the account owner (Parent account) can take these actions.