Trouble Shooting

For existing agents migrating from HotelsTA

  • I switched my account over to AgentRez and never received an email

  • The email you have on file is outdated, we need to change it

  • All of our agents' emails are going to the wrong email address

In some cases, especially with accounts that registered several years ago, the email address we have on file is incorrect.

There are two types of accounts - the main account (Parent) and the user account (Child).

Migration from HotelsTA

If you are the account owner migrating to AgentRez, for security reasons you cannot change your email address during the migration process. If you do not receive an email confirmation within several minutes of migrating your account, please contact us using the contact form and include your IATA/ARC/CLIA number, company name, user name, and discount code if you know it. We will amend the email address on file and reset the login details.

If you are an individual user migrating their HotelsTA.com account, you enter your IATA number and then select your user name. The following 2-step migration converts your account to AgentRez.com. In step 2, you can change the email address to your own, and will then receive the login details within a few minutes of submitting the form.

Requesting a username/password reset

  • You will receive an email from us with a temporary username and password, and your client ID number (CID). After you login at www.agentrez.com, click on the 'Account' tab, then on 'Change Password'.
  • On the 'Change Password' page you can change both your username and password at the same time.
  • To enter your correct email address, click on 'Change Account Information' and update your contact information in the form.
  • Pleas make sure to click 'Apply' after making any changes.

What is my CID?

CID is Client ID. In the previous platform it was referred to as a Discount Code. The new platform no longer uses the IATA/ARC/CLIA number to sign-in so you need to know your CID number to use AgentRez. If you did not receive an email with this information, follow the steps above to reset your account and obtain the necessary information.

If you are a new agent and did not receive an email with your CID, username and password you can try to register again, making sure the email address is correct.

Cannot login

If you know your Client ID (CID), click on the 'forgot password or username' link below the sign-in form, enter your CID and the email used to register and a reminder will be emailed to you. If you do not remember your CID please contact us and provide your travel agent ID used to register the account, company name, telephone number and address.

If you’re sure you are logging in with the correct credentials, try clearing your cache and cookies and log in using a new window.

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