Frequently Asked Questions
To find your answer, click on the topic and then on the question to view the relevant answer
Topics
| What is AgentRez? | Trouble Shooting |
| Signing up | The Agent Center Home |
| Making a reservation | Reports |
| Commissions | Agent Rewards (Benny Bucks) |
| Localisation | Customer Care |
What is AgentRez?
What products are available on AgentRez?
Trouble Shooting
For existing agents migrating from HotelsTA
Requesting a username/password reset
Signing up
What information do I need in order to register?
I am a travel agent but not a member of any of the listed associations, can I register?
I have already registered on agentaccess, How do I login to AgentRez?
What is the difference between a Discount Code and Client ID?
I've registered, how do I login?
The Agent Center Home
What is the purpose of the alerts displayed after login?
How do I change my contact details?
Where do I update my bank account information?
Will I receive commission payment into a new bank account immediately?
What is the tax form used for?
Can I add additional users to my account?
Making a reservation
How do I make a reservation online?
Can I make a reservation over the phone?
What if I have a special request?
How do I pay for my reservation?
How do I know my reservation is confirmed?
Are there charges for cancelling or changing a booking?
Can I book a group reservation on AgentRez?
How can I book at discounted or promotion rates?
Reports
How do I view all reservations I have booked on AgentRez?
Creating your report in Stats Generator
How do I view the booking details necessary to reconcile my commission check?
Commissions
Do I earn 10% on all reservations?
What is the commission on hotels that aren't 'special rate'?
What is the commission on non-hotel products?
Is the commission paid on the gross booking amount?
When will I be paid my commission?
Where can I view a history of payments sent to my agency?
I have not received my commission payment even though the report shows commission owed, why is that?
Agent Rewards
What happened to my Benny Bucks?
Where can I see the number of Agent Reward points I have accrued?
How do I redeem my Agent Reward points?
Do all bookings earn reward points?
Can I redeem my points for any booking made on AgentRez?
Localisation
What languages is the site available in?
What currencies can I book in?
Customer care
Who do I contact for sales inquiries or to learn more about the product?
Who do I contact to change or cancel a reservation or make special requests?
Who do my customers contact if they encounter problems with their bookings?
What is AgentRez?
AgentRez is a solution developed by EAN (Expedia Affiliate Network) for the benefit of travel agencies and tour operators of all sizes.
Travel agents who have previously accessed AgentAccess from Hotels.com through www.hotelsta.com now need to migrate their account over to AgentRez. The migration takes minutes and is required for all users. To begin the migration, go to www.hotelsta.com and enter your IATA number, then follow the instructions.
Who is it for?
If you are booking travel arrangements for your clients anywhere in the world, AgentRez offers a wide range of hotel choice and other travel services, very competitive prices and instant confirmation up to the date of travel. The tool is used by (among others) small agencies, home based agents, reservation centres, large travel chains, lifestyle concierge services and hotel travel desks.
What are the benefits?
Summary of main benefits:
- 10% commission paid on all special rate hotel bookings (variable commissions also available on agency and GDS hotels)
- Commission paid on all services booked through the site
- Secure access to the AgentRez site
- Ability to add sub-users and manage their performance
- Ability to run booking and commission reports when required
- Easy payment by credit card, no additional cancellation fees (only what the hotel charges)
- Over 114,000 hotels around the world
- To view the benefits in detail, visit the About AgentRez page.
What products are available on AgentRez?
AgentRez gives you access to one of the widest available selections of hotels, vacation homes and apartments. Where available, you can also book cars and flights.
Why should I use AgentRez?
AgentRez provides access to the entire range of products sold on Expedia.com, Hotels.com and many of the world’s most popular travel booking sites, at the same fantastic prices. Your customers will be pleased to know that you can offer them the same price that they could find online, with instant confirmation and no strict cancellation terms. And in addition to adding to your customers' satisfaction, you will earn 10% commission on all bookings you make at one of our 64,000 special rate hotels and receive 50% of the commission we collect at all other hotels.